Hospitality On The Beach - Terms and conditions

About Us

Hospitality on the Beach is a destination music festival curated by HospitalityDnB, one of the world’s leading drum & bass brands.

Event operations and ticketing are managed by Hospitality D&B Events Ltd, now part of Undivide Ltd.

Company Details:

• Event Operator: Hospitality D&B Events Ltd
• Company Number: GB 10037470
• Operational Address: Unit 4, Bessemer Park Industrial Estate, 250 Milkwood Road, London, SE24 0HG, United Kingdom
• General Enquiries: info@hospitalityeventsltd.com
• Bookings/Festival Support: info@hospitalityonthebeach.com

By completing a booking or using our platform, you agree to these Terms & Conditions.

If you do not agree, please do not proceed with your booking.

Privacy & Data Protection

We take your privacy seriously. When using our platforms, websites, products or services, your data is handled in accordance with our Privacy & Cookies Policy (effective 11.03.25).

Data Controller:

• Undivide Ltd (including HospitalityDnB)
• Registered Address:
  Undivide Ltd, Thomas Harris
  1929 Shop, Merton Abbey Mills
  18 Watermill Way, London, SW19 2RD, United Kingdom
• Contact: info@hospitalityeventsltd.com

By using our services, you agree to the terms of this policy.

Quick Summary

• ❌ All bookings are final and non-refundable.
• 💳 Payment plans are available – but still non-refundable once paid.
• 📄 You agree to these terms when you book.
• 🧳 We recommend travel insurance (cancellation, illness, repatriation).

1. Contract for Services

• A booking is an offer to buy services and becomes a contract once confirmed by us in writing.
• All bookings are subject to these terms.
• Our website is powered by Easol Travel Ltd, but your contract is with Hospitality D&B Events Ltd.

2. Your Responsibilities

By booking, you agree to:

• Provide accurate personal and booking information.
• Be 18+ and ensure others in your party meet all eligibility requirements.
• Take care of your travel documents, insurance, and belongings.
• Inform us promptly if anything changes.

We are not responsible for lost items, incorrect info, or missed travel due to incomplete documents.

3. Prices & Payments

• Prices are listed on the website but may change due to currency or supplier updates.
• We reserve the right to fix pricing errors even after booking.
• Payment must be made in full or via an instalment plan by the specified deadline.
• Local taxes, visas, personal expenses, etc. are not included unless clearly stated.

Platform & Processing Fees:Any refunds, if permitted, will exclude platform, processing, or transaction fees. These are non-refundable.

4. Cancellations & Refunds

By You:

• All bookings are final.
• Cancellations must be requested in writing and may be declined.
• If a refund is approved, it will exclude platform and processing fees.

By Us:

• We may cancel for operational reasons or unforeseen circumstances.
• We may offer an alternative or a refund (minus fees).

5. Changes to Services

If we need to make changes, you may:

• Accept the change
• Cancel and receive a refund (minus fees)
• Switch to an alternative if offered

Examples of significant changes:

• Major change of location or venue
• Cancellation of headline acts
• Accommodation change to a different city
• Entire festival cancellation

6. Extraordinary Circumstances (Force Majeure)

We are not liable for cancellations or disruptions due to events outside our control such as:

• Natural disasters
• War or political unrest
• Government restrictions
• Epidemics/pandemics
• Airline/transport disruptions

We strongly recommend travel insurance that covers these situations.

7. Legal & Liability

• We are only liable for losses resulting from our direct negligence.
• We are not liable for third-party issues, lost belongings, or non-compliance with travel requirements.
• Complaints must be submitted in writing within 30 days of your trip ending.

8. Intellectual Property

All website content, logos, and branding belong to Hospitality D&B Events Ltd and/or Undivide Ltd.You may not copy, sell, or distribute any content without permission.

9. Governing Law

These terms are governed by the laws of England and Wales.All disputes will be handled in English courts.

10. Package Travel Regulations

If your booking qualifies as a Package Holiday under UK law, additional protections apply.See Appendix 1 (available on request or on our website) for details.

Version: March 2025 These terms supersede all previous versions.

Questions? Email us at info@hospitalityonthebeach.com – we’re happy to help.